In compliance with our EN-15038 quality certification, all SimulTrans translation services undergo revision by a second qualified translator as standard before delivery to customers.
The following four steps are included in the document translation revision process:
1. Qualify and train the reviewers
Reviewers undergo the same strict qualification process as all SimulTrans translators: they must have appropriate linguistic qualifications, a minimum of 3 years of industry experience, and have passed a series of translation tests. Once assigned to these ongoing projects, reviewers are given basic and ongoing training by SimulTrans project managers on how to revise the projects. They are taught, for example, how to assess the severity of errors, avoid introducing errors, and make changes most efficiently.
2. Enable direct communication between translators and revisers
Reviewers receive translated texts directly from professional translators within a server-based translation environment, together with any translator comments or queries for clarification. This technology allows all linguists to share concerns and knowledge immediately. Project managers and coordinators are copied on the exchanges, but no time is wasted forwarding emails.
3. Apply the SimulTrans revision protocol
- Carry out a monolingual check on the target text for coherence, fluency, and any obvious errors. Implement changes as necessary.
- Compare the target text with the source text (on paper if it is longer than a page) for meaning and completeness. Implement changes in the files as necessary. This is generally the most time-consuming part of revision.
- Check for recurring errors and customer preferences. Implement changes as necessary.
- Use an automated QA tool to check bilingual files for consistency (particularly important for larger projects) and glossary compliance. Implement changes as necessary, and re-run the checks.
- Run a spell-check and make the required corrections before the final delivery.
4. Include the customer in the feedback loop
- Forward any remaining queries/comments to the project manager/customer.
- Maintain and share feedback – including customer replies to queries - in an online project log for translators and project managers.
Is revision worth it?
Based on the positive quality feedback received to date from this particular Top 50 Fortune company (scores of very good to excellent received for over 90% of projects!), the revision process we’ve developed at SimulTrans has proven highly effective. Revision is a laborious and time-consuming process, as any translator or copywriter will testify.
However, with appropriate translator training, a clearly defined process, and valuable input from our customers, it has proven an essential component in ensuring that we meet and exceed project requirements.
If you have more questions about revision or any other aspect of translation quality assurance, feel free to reach out to one of our expert account managers.
This article has been updated and was originally published on May 16, 2014
the SimulTrans Team
The SimulTrans team has been providing localization solutions for international businesses since 1984. Our team is a diverse, engaged, multinational group of industry-expert translators, reviewers, project managers, and localization engineers. Each team member is devoted to collaborating, locally and globally, to maintain and expand SimulTrans’ leadership in the language services sector.