Frequently Asked Questions
1. Who is the SimulTrans' Team?
Our team consists of a talented group of localization linguists, project managers, engineers, and testers who bring a wealth of knowledge and experience to the table. With our expertise, we have the ability to handle all of your projects in multiple languages, providing you with increased capacity and exceptional results.
2. How do I request a project?
Your project manager will still be the reliable and dedicated María Muñoz. Feel free to reach out to her via new email or give her a call.
+34-620-201-086
3. Where is the SimulTrans' office located?
SimulTrans S.L.
Calle Raimundo Fernández Villaverde, nº 1, planta 1ª,
28003 Madrid
Spain
4. How do I reach out to SimulTrans?
You can reach out in many ways:
- You can book a meeting with our team
- Email us at info@simultrans.com
- Request a quote for a project
- Contact SimulTrans
5. Who will be my escalation point of contact?
If you have an issue that you would like to discuss with a manager, please email: dave.fleming@simultrans.com
6. Will I still have the same translators working on my projects?
Yes, SimulTrans has every intention to maintain its fruitful collaboration with the very same talented translators. As a result, you can rest assured that the exceptional quality of your translations will remain unchanged.
7. Will project schedules be the same?
Yes, we commit to the same speedy turn-around times you are used to.
8. How do I pay SimulTrans' invoices?
Once your translation project is complete, SimulTrans will promptly send you an invoice detailing the cost and inclusive of VAT. The invoice has the Spanish bank information for transferring the funds directly to SimulTrans. We have a net 30-day payment. Read our terms and conditions here
9. Do I need to communicate with SimulTrans in English or Spanish?
SimulTrans boasts a diverse and talented Spanish team. In addition, we have a multicultural team proficient in English and fluent in Spanish.
10. What languages does SimulTrans offer?
We translate over 1 million words daily and offer translation services into 100 languages. Please get in touch with us for any upcoming project.
11. What services does SimulTrans offer?
SimulTrans offers business translation and localization services. Below are just some of the services we offer.
- Document translation
- Software localization
- Website translation
- Audio and video translation
- Medical translation
- eLearning translation
- Machine Translation
- Automation
- Interpreting
12. Does SimulTrans offer machine translation services?
Yes, we can deploy machine translation technologies for specific projects when required and appropriate. Talk to us if you want to test your content to see if it suits machine translation.
13. Can SimulTrans connect my content management system with your translation management system?
If you work with a content management system (CMS), file repository, cloud service, or marketing automation platform, SimulTrans can seamlessly automate the process via a connector or plugin. Talk to your project manager to set up a meeting so we can learn more about your specific setup and goals.
14. Do you have an online portal to request projects?
Yes, SimulTrans offers a free online portal called SimulTracker. This portal lets you easily manage and track projects with SimulTrans 24/7. This portal is available in Spanish. You can use SimulTracker to:
- Upload files for translation
- Request and approve quotes
- Check the status of projects
- Download translated files
- Customize workflows
15. Would my fees for translation services be the same?
Yes, SimulTrans is committed to maintaining the same fees for translation services.
16. Is my existing contract still valid?
If you have an existing contract, we can add an addendum to the current contract.
17. Do I need to sign any paperwork with SimulTrans?
Yes, we will provide a document committing that SimulTrans will protect your company data, that you consent to transfer your data to SimulTrans, and confirm your agreement with SimulTrans' terms and conditions.
18. Where will all my past projects be kept?
Upon receiving your agreement, your past project-related information will be transferred to SimulTrans and kept for three years or according to our regional data protection laws.
19. What happens to my translation memories?
Once you consent, all your translation memories can be transferred to SimulTrans. We can also send a copy to you for your records.
20. Will my data and account information be secure?
Yes, all data remains securely stored in SimulTrans' secure systems, which are compliant with ISO 27001:2017.
Your data will continue to reside in the EU and won't be exported to another location.
We comply with all GDPR regulations.
21. Does SimulTrans have any ISO certifications?
Yes, SimulTrans has three ISO certifications:
- ISO 9001 certification ensures our well-documented process, consistent adherence, and continuous improvement. This includes the SimulTrans Quality database, an automated system to monitor, index, and address quality issues promptly while seeking process improvement.
- ISO 17100 certification standardizes terminology, sets basic requirements for translation services, and provides a framework for customer-service provider interaction. SimulTrans uses ISO 17100 requirements to evaluate translators' performance.
- ISO 18587 certification details requirements for human post-editing of machine translations. Through this certification, SimulTrans demonstrates a commitment to best practices and continuous improvement.
If you have a question, concern, or suggestion not addressed on this page, please contact info@simultrans.com and we would be happy to chat with you.