This is an excellent question and one that many companies may ponder when evaluating SimulTrans, or any localization services company. I can imagine this prospect felt that the Project Manager would be the core of the relationship with SimulTrans, which is an accurate assumption. While SimulTrans encourages and enables client communication with all project team members, it is by far a Project Manager who serves as the main customer contact.
SimulTrans has many project managers so it is important that the Operations Directors carefully match a translation project manager with each client and project.
Once a project manager is assigned to work with a customer, we strive to have this individual manage subsequent projects. Since SimulTrans often works with clients for many years, we recognize the importance in consistency in project management, since project managers begin to understand products and communication preferences over time.
In terms of general recruiting practices, SimulTrans hires project managers who have previous localization experience, project management expertise, strong technical skills, and excellent communication abilities. Most of SimulTrans' project managers have worked in localization for many years, often in roles of increasing responsibility at SimulTrans.
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