SimulTrans

I heard today that a customer was pleased to hear that SimulTrans created a new Linguistic Services Manager position last month.  We moved a valuable long-time SimulTrans team member into this role, taking advantage of her over 14 years of professional translation experience with a track record of managing translation teams and diverse localization projects.

The Linguistic Services Manager is a key member of the Resource Management team.  This position's main focus is to maintain and continuously improve the overall linguistic quality of SimulTrans' projects, ensuring customer and end-user satisfaction.

The main duties of the Linguistic Services Manager include the following:

• Drive the linguistic quality program across the organization (e.g., best practices for terminology management, query handling, revision, non-standard translation projects)
• Measure the development of SimulTrans vendor performance in terms of 4 KPIs: quality, service, cost and capacity, including random linguistic sampling.
• Serve as an escalation point for handling and resolving translator issues (all actions recorded in QA database).
• Ensure all SimulTrans localization services comply with or exceed ISO 9001 and EN 15038 requirements
• Design project-specific QA reviews customized to meet client requirements.
• Manage and train SimulTrans' in-house translation teams.
• Reduce linguistic risks by participating in project kick-off meetings to ensure that appropriate linguistic requirements are in place and any gaps identified (e.g., glossary, style guide, subject matter experts, reference material, and source content).